NHSO improves 1330 helpline for COVID-19 patients


The National Health Security Office (NHSO) has enhanced its 1330 helpline to accommodate those who test positive for COVID-19 with rapid antigen tests, providing counseling and medication or arranging hospitalization, a said NHSO General Secretary Dr Jadet Thammathat-Aree. today (Sunday)

For asymptomatic patients, he said staff at the 1330 helpline will advise them to self-isolate for seven days, after which they can leave their homes, as long as they strictly adhere to safety measures.

If they show symptoms, they can receive medication at the clinic or hospital where they are entitled to treatment or receive medication at pharmacies that have joined the “Found, Distributed, Done” program.

If they cannot come to the clinic or hospital, patients can register online via “Good Doctor” or “Mor Dee” app to access a telemedicine service, which will deliver the medicines at home.

If authorities assess that the patient meets the requirement to receive Favipiravir, it will be delivered to their home.

Patients over the age of 60, those with underlying diseases and pregnant women can obtain medical services in clinics and hospitals, in accordance with their rights, or receive a telemedicine service, in which those responsible for health will assess their condition and provide medication if they are asymptomatic and monitor their condition for 24 hours.

If they develop symptoms, authorities will make arrangements to take them to clinics or hospitals.

If patients cannot get to clinics or hospitals, or cannot access the telemedicine service, they can call 1330 and staff will assess their condition, send them medication and follow up on their condition.

In case they show symptoms, authorities will try to secure hospital beds. If they develop severe symptoms, an ambulance will pick them up and take them to hospital.


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